Privacy Policy

Famous Friends Limited is committed to ensuring that your privacy is protected.
This privacy policy explains how we use the information we collect about you, how you can instruct us if you prefer to limit the use of that information and procedures that we have in place to safeguard your privacy.

1. The information we collect and how we use it
When you register for our service we need to know your name, postal address, e-mail address, telephone number, credit card number and expiry date. We also need a photograph of your friend.

We gather this information to allow us to process your registration, process any orders you may make and produce the Famous Friend photograph you have ordered. The relevant information is then used by us, our agents and sub-contractors to provide you with statements of your account and to communicate with you on any matter relating to the conduct of your account and the provision of the service in general.

We may also use aggregate information and statistics for the purposes of monitoring website usage in order to help us develop the website and our services and may provide such aggregate information to third parties. These statistics will not include information that can be used to identify any individuals.

From time to time we may provide your information to our customer service agencies for research and analysis purposes so that we can monitor and improve the services we provide. We or our agents and sub-contractors may contact you by post, e-mail or telephone to ask you for your feedback and comments on our services.

We may also wish to provide you with information about special features of our website or any other service or products we think may be of interest to you. If you would rather not receive this information, please send a blank e-mail message to no-info@famousfriends.co.uk.

2. Our use of cookies and other information gathering technologies
"Cookies" are pieces of information that are stored by your browser on your computer's hard drive. The 'help' portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, and how to disable cookies altogether.

"Cookies" will not be used by this website but may be used by any payment solution provider company or other websites we link to or integrate with.

Full server side logs will be collected and used to monitor website performance and for any administration issues. These logs are usually standard across web servers and may be retained indefinitely. They do not normally contain any personally identifiable information.

3. How we protect your information
The internet is not a secure medium. However we have put in place various security procedures as set out in this policy.

We use firewall technology to prevent unauthorized unexpected access to the server and undertake best endeavors to ensure the website and technologies in use are not exploitable in any way.

We do not hold sensitive payment information on our site and instead use a payment solution provider who employs the following measures:
We also keep your information confidential. The internal procedures of Famous Friends Limited cover the storage, access and disclosure of your information. We conform to the requirements of the Data Protection Act, 1998.

4. Sale of business
If this business is sold or integrated with another business your details may be disclosed to our advisers and any prospective purchasers and their advisers and will be passed on to the new owners of the business.

5. Updating your details
If any of the information that you have provided to Famous Friends Limited changes, for example if you change your e-mail address, name or payment details or if you wish to cancel your registration, please let us know the correct details by sending an e-mail to helpdesk@famousfriends.co.uk or by sending a letter to us at:
Famous Friends Ltd
PO Box 353
Welwyn Garden City
AL8 7ZP
6. Your consent
By submitting your information you consent to the use of that information as set out in this policy. If we change our privacy policy we will. post the changes on this page, and may place notices on other pages of the website, so that you may be aware of the information we collect and how we use it at all times. We will also e-mail you should we make any changes so that you may consent to our use of your information in that way. Continued use of the service will signify that you agree to any such changes. We do not send random marketing emails to personal email addresses (spam).

Owing to the global nature of the Internet infrastructure, the information you provide may be transferred in transit to countries outside the European Economic Area that do not have similar protections in place regarding your data and its use as set out in this policy. However, we have taken the steps outlined above to try to improve the security of your information. By submitting your information you consent to these transfers

7. How to contact us regarding data control
We welcome your views about our website and our privacy policy. If you would like to contact us with any queries or comments please send an e-mail to helpdesk@famousfriends.co.uk.
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